FAQ

About the products

Can I use VGN if I grow organically?

Yes, absolutely!

All VGN products are approved as Organic Input for Organic Farming — perfect for organic growers.

Is VGN CALMAG Nitrogen-free?

Yes, VGN CALMAG is nitrogen-free and that’s exactly why it’s ideal during flowering.

Unlike most calcium and magnesium supplements that have nitrates, VGN CALMAG delivers essential Ca and Mg without adding nitrogen, helping your plants keep strong cell structure and photosynthesis without interfering with flower and aroma development.

Also, it’s certified for organic farming and made from plant-based materials.

Product Usage

How do I use ATAMI fertilisers?

ATAMI liquid fertilisers should be mixed with water according to the recommended dosage and then applied to your plants. Follow the specific instructions provided on the product labels for precise usage guidelines.

Can I use ATAMI fertilisers for any kind of plant?

Yes, our fertiliser formulas are designed to nourish any type of plant. It is up to the cultivator to adjust the dosage according to the needs of its crop.

Can I mix ATAMI fertilisers with other brands?

ATAMI products are designed to work effectively on their own, but mixing with other brands may be possible. However, it’s important to exercise caution and conduct compatibility tests when blending different brands.

I just opened my new bottle, and the texture is strange or lumpy, is my product spoiled?

No, ATAMI product formulas incorporate components that may aggregate or settle to the bottom if they have not been moved for a while.

Before using your product, shake it well so that all the components are properly integrated again.

If you still have any questions after shaking it properly, please contact your supplier or send us your query via the web.

Storage

How should I store ATAMI nutrients to keep their efficacy?

Store ATAMI products in a dry place, between 20 and 25°C and keep them away from direct sunlight. Ensure containers are tightly sealed to prevent contamination and the product drying out.

What is the shelf life of ATAMI products?

The shelf life varies by product, but ATAMI products typically have a reasonably long shelf life when stored correctly. Refer to the product label for specific information.

Shipping and delivery

Which delivery service will my package be shipped with?

Your package will be shipped via DHL, a reliable and globally operating logistics partner.

How long does the delivery of my order take?

Once your order has been processed and picked up by DHL, you can expect a delivery time of 1-3 business days.

Is shipping free?

Yes, shipping is completely free for all orders, with no minimum purchase value.

Can I track my order?

Absolutely! You’ll receive a track and trace code directly from DHL via email or SMS, allowing you to follow the progress of your package.

Who is responsible for the delivery time?

Once your package is with DHL, DHL is responsible for the delivery time and ensures that your items arrive safely.

Returns

How long do I have to return an item?

You have 14 days from the receipt of your order to initiate the return process.

How do I start a return?

To start a return, please contact us first. You can reach us in the following ways:

Contact Form: Fill out the form directly on this page.
Email: Send us an email at info@wilmalg.de.
Phone: Call us at +49 2041 723 0330.

What condition must the item be in for a return?

Please ensure that the item is in its original condition and original packaging when you return it.

Who can I contact if I have further questions about the return policy?

If you have any further questions about our return policy, please don’t hesitate to contact us using the contact methods listed above.